Frequently asked questions
Buying
Is the booking really mine afterwards? Yes. The seller changes the name with the provider, so the reservation sits in your name on the provider's own system. You check it before you confirm.
What if the transfer never happens? You get everything back. Your money stays with Yuzbl until you confirm the booking works, and the seller is paid only after that.
Why is it cheaper? Because the alternative for the seller is losing the whole amount. A booking that cannot be used is worth nothing to them, so selling it at a loss still beats letting it expire.
Can I cancel after buying? The transfer is final once you confirm it. Before that, if something is wrong, you report a problem on the order page and we return the payment.
Do I need the seller's details? No. You give us the traveller name, we pass only what the provider needs, and it is deleted 30 days after the trip.
Selling
What does it cost to list? Nothing. You pay only when it sells: a 2% service fee and a 3% transaction fee.
How low can I go? Your price has to be at least 10% below the original, including any transfer fee the buyer pays. You can lower it later but never raise it.
When do I get paid? After the booking date, once the buyer confirms and we run a short check. The exact day depends on the category.
What if the provider charges for the name change? Enter the fee when you list and choose who covers it — you or the buyer. Either way it is shown before anyone pays.
Can I list something starting tomorrow? It depends on the category: 72 hours ahead for flights, 48 for tours and memberships, and at least 24 hours for everything else. Verified businesses are exempt.
Money and safety
Who holds the money? Yuzbl does, from the moment you pay until the booking is confirmed and the date has passed.
Why are phone numbers hidden in messages? Because outside Yuzbl there is no record and no way to stop a payment. Keeping the conversation here is what makes the guarantee possible.
How do ratings work? Only after a completed transfer, from 0 to 100. Nobody can rate a stranger, so a score always reflects real transactions.
What happens in a dispute? We look at the documents, the messages and the provider's record. If the transfer did not work, the buyer is refunded in full.
Account
Can I change my email? No. Your email is your account, and letting it change would open an obvious route for fraud.
Can I delete my account? Yes, from Settings. Completed transactions are kept as long as the law requires.
Do I need to verify my identity? Not to browse or list. Verification comes into it for payouts and for anything that looks unusual.