Delete your Yuzbl account

Yuzbl (www.yuzbl.com and the Yuzbl apps for iPhone and Android) is run by OUTSOURCE+ OÜ, registry code 17470336, Ahtri tn 12, 15551 Tallinn, Estonia. This page explains how to delete your Yuzbl account and what happens to your data.

Delete it yourself

Sign in to Yuzbl in the app or on www.yuzbl.com, open Settings and scroll down to Delete account. Check what is shown there, tick the box and confirm. Open Settings

The account is deleted at once. You are signed out on every device and cannot sign in to it again. You can open a new account with the same email address later.

Ask us instead

If you cannot sign in, write to help@yuzbl.com from the email address of your account and ask us to delete it. We only act on requests sent from that address. We reply within one month, usually much sooner.

Before you delete

An account cannot be deleted while an order is in progress, a problem report or a refund is open, a payout, withdrawal, top-up or gift is on its way, or there is money on your main balance. Finish these, or withdraw the money, first. Settings shows exactly what is left.

Your gift balance cannot be paid out. While it holds money the account cannot be deleted in Settings: spend it first, or ask us to delete the account. Top-ups you paid by card and have not spent are then refunded to that card. Gift balance you received from other people or from us cannot be refunded and is lost when the account is deleted; we tell you the amount before we delete.

If only money on your balances or a business account is left, Settings shows an "Ask us to delete it" button. You do not need to write to us: our team sorts out the money with you, deletes the account within one month and emails you when it is done.

Cashback and bonuses cannot be paid out. They are lost when the account is deleted, and we show the amount before you confirm.

Suspended accounts are closed by our team. Write to help@yuzbl.com.

What we delete

Your name, phone number, date of birth, photo, city and country. Your saved cards and our customer record at our payment provider. Your payout account at our payment provider, as soon as no money is left on it. Favourites, price and search alerts, trips. Notifications and app notification tokens, including the notifications other users got with your name or messages in them. Support conversations and help requests. Your personal invite and payment codes. Our record of your sign-ins.

Listings that have not sold are taken down for good: their booking details, documents, photos and videos are deleted. The title, city, dates and price stay in our records without your name.

The text of reviews you wrote, and questions you asked that were never answered.

Your email address is removed from the account, so it is free for a new sign-up.

What we keep, and for how long

Completed orders, invoices, payments, payouts, withdrawals (including the bank details and the document you uploaded for a withdrawal), refunds, top-ups, gifts and balance records: 7 years after the end of the financial year, as the Estonian Accounting Act requires. If you have such records, a sealed copy of the name, email address and country on your invoices is kept with them for the same 7 years. It is used only for invoices, payment disputes and to return money that reaches the account after deletion.

Messages, documents, photos and videos that belong to an order, and problem reports: 3 years after the order, so that claims about it can still be settled. Then they are deleted.

Hashed device and network identifiers and fraud signals: 90 days after deletion, to stop abuse. Then they are deleted.

Your reviews keep their score, shown as "Deleted user"; the text you wrote is deleted. Questions you asked that a seller answered stay on the listing, shown as "Deleted user".

Traveller names given for a booking are deleted 30 days after the trip, as always.

Copies in our backups are overwritten within 30 days. Our payment provider Stripe keeps its own records of past payments under its own legal duties.

Our service providers (Supabase, Resend and Vercel) keep short technical logs of sign-ins, emails and server requests, and delete them on their own schedule. Emails you sent to help@yuzbl.com, and copies of support messages in our team mailbox, are deleted within 12 months.

Questions

Write to help@yuzbl.com or call +372 5191 6511. If you want a copy of your data before you delete the account, ask us at the same address.